Livi, operated by Livihab / LinX Software ("Livi", "we", "our", or "us"), provides a rental platform that helps users browse listings, communicate with landlords, tenants, and roommates, manage rental-related interactions, and use AI-assisted features.
This Privacy Policy explains how we collect, use, disclose, and protect information when you use the Livi mobile app, website, and related services.
1. Information We Collect
Account Information
Email address
Password
Username
Phone number
Profile photo or avatar
Profile and Rental Activity Information
Information you add to your profile
Listing and property information you create, publish, save, or interact with
Favorites, preferences, and search-related activity
Rental communication and contract-related workflow information
Messages and User Content
Messages you send and receive through Livi
Content you submit in chats, requests, profile text, or listing descriptions
Files or images you upload, such as avatars and listing photos
Location Information
Approximate or precise location, if you grant location permission
Address or map-related information used for housing search and display features
Verification Information
Phone verification data
Identity or verification status information, where applicable
Device and Technical Information
IP address
Device type
Operating system
App version
Log, diagnostic, and network-related information needed to operate and secure the service
AI Agent and Approval Information
Agent binding or connection information
Approval requests and related authorization records
Instructions and interaction metadata needed to provide agent-assisted features
2. How We Use Information
We use personal information to:
Create and manage user accounts
Authenticate users and maintain account security
Enable housing search, listing display, and map functionality
Support messaging between users
Support rental-related workflows, including requests, verification, and contract-related steps
Personalize parts of the user experience
Operate AI agent connection and approval features
Detect abuse, fraud, unauthorized access, and security issues
Provide customer support
Comply with legal obligations and enforce our terms
3. Legal Bases and Permissions
Where required by applicable law, we process personal data on one or more of the following bases:
Your consent
Performance of a contract or provision of requested services
Compliance with legal obligations
Our legitimate interests in operating, improving, and securing the platform
If you grant location or other device permissions, you can later disable them in your device settings, although some features may no longer work properly.
4. How We Share Information
We do not sell your personal information.
We may share information with:
Service providers that host, store, secure, analyze, or support our platform
Cloud, infrastructure, communications, and technical support providers
Identity or verification providers, if verification services are enabled
Professional advisers or authorities when required by law, regulation, legal process, or to protect rights and safety
Other users, only to the extent necessary for platform features such as listings, messaging, and rental coordination
5. Data Retention
We retain information for as long as reasonably necessary to provide the service, comply with legal obligations, resolve disputes, enforce agreements, and maintain safety and security.
Retention periods may vary depending on the type of data and the purpose for which it was collected.
6. Account Deletion and Your Rights
Request Account & Data Deletion
You may request deletion of your account and associated personal data through the app's account settings, where available.
You may also contact us at privacy@livihab.com with the subject line "Data Deletion Request" and include your registered email address.
We will process your request within 30 days and confirm deletion by email.
We may retain certain information where necessary for legal compliance, fraud prevention, dispute resolution, security, or other lawful business purposes.
7. Data Security
We use reasonable administrative, technical, and organizational measures to protect personal information against unauthorized access, loss, misuse, or alteration. However, no method of transmission or storage is completely secure, and we cannot guarantee absolute security.
8. Children's Privacy
Livi is not directed to children under 13, and we do not knowingly collect personal information from children under 13. If you believe a child has provided personal information to us, please contact us so we can review and take appropriate action.
9. International Data Processing
Your information may be processed and stored in countries other than your own, including where our service providers operate. Where required, we take reasonable steps to ensure appropriate safeguards are in place.
10. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. If we make material changes, we may provide notice through the app, website, or other appropriate means. The updated version becomes effective when posted at the published Privacy Policy URL.
11. Contact Us
If you have questions, requests, or concerns about this Privacy Policy or our data practices, contact: